Question 1

FOR LAUNDROMAT SERVICES

Accepted Answer

Visit www.mamasafi.com (javascript:void(0))select
 • Press Book button.
 • Schedule date and time.
 • Press Next button.
 • Enter your contact information.
 • Review your booking.
 • Checkout by pressing Book Now button.

What happens next?
 • You’ll get a confirmation email and a text message with your booking details.
 • If scheduled for a different day, you will receive a day prior to your appointment time.
 • Once a Mamasafi rider arrives, you will be required to hand them your laundry load.
 • Once your laundry load arrives at our Laundromat. A picture of its weight and invoice of service shall be sent to you. 
 • You chill, We wash, fold, iron and return on the Same Day☺

Payment
 • Is made directly to the company via M-Pesa; Lipa na Mpesa - Paybill 880100 Account No. PAYMAMA01
 
NB: For cancellation of service, a cancellation fee of KES 200 will be required from you for logistic purposes. For more info call us on 0700140140

Question 2

FOR SAME-DAY DUVET CLEANING

Accepted Answer

Visit www.mamasafi.com (javascript:void(0))select:
 • Press Book  button.
 • Select the number of duvets you want to be cleaned.
 • Schedule date and time.
 • Press Next button.
 • Enter your contact information.
 • Review your booking.
 • Press Book Now  to continue.
 • Choose preferred mode of payment.
 • Checkout by pressing Book It  button.
 
What happens next?
 • You will get a confirmation email and a text message with your booking details.
 • If scheduled for a different day, you will receive a text message a day before the time scheduled.
 
Once a Mamasafi rider arrives;
 • You will hand them your Duvet(s)
 • You will be required to pay for the service upfront.
 • We will have your duvet washed and returned on the SAME DAY after 6PM. We guarantee you the best duvet cleaning service.
 
Payment
 • Is made to the company via M-Pesa; Lipa na Mpesa - Paybill 880100 Account No. PAYMAMA01
 
NB: For cancellation of service after the Mamasafi rider has already been dispatched, a cancellation fee of KES 300 will be required from you to pay for logistic purposes. For more details call us on 0700140140.

Question 3

FOR HOME CLEANING AND CHORES

Accepted Answer

Visit www.mamasafi.com (javascript:void(0))select
 • Press Book button.
 • Schedule date and time.
 • Select your preferred cleaning professional.
 • Press Next button.
 • Enter your contact information.
 • Review your booking.
 • Checkout by pressing Book Now button.

What happens next?
 • You’ll get a confirmation email and a text message with your booking details.
 • If scheduled for a different day, you will receive a text message a day before the time scheduled.
 • Once a Mamasafi arrives;
 • You will be required to describe the scope of work.
 • Once agreed on, You chill, We clean☺

Payment
 • Is made directly to the company via M-Pesa; Lipa na Mpesa - Paybill 880100 Account No. PAYMAMA01
 
NB: For cancellation of service, a cancellation fee of KES 200 will be required from you to pay the Mamasafi for logistic purposes. For more info call us on 0700140140

Question 4

FOR UPHOLSTERY CLEANING

Accepted Answer

Visit www.mamasafi.com (javascript:void(0))select
 • Press Book button.
 • Schedule date and time.
 • Select your preferred cleaning professional team.
 • Press Next button.
 • Enter your contact information.
 • Review your booking.
 • Checkout by pressing Book Now button.

What happens next?
 • You’ll get a confirmation email and a text message with your booking details.
 • If scheduled for a different day, you will receive a text message a day before time scheduled.
 • Once a Mamasafi Team arrives;
 • You will be required to describe the scope of work.
 • Agree on the price amount with the Mamasafi Team Leader with reference to the price list shared here.(javascript:void(0))
 • Once agreed on, You chill, We clean☺
 • It takes approximately 3-6 hours to complete and we guarantee you SAME DAY drying for both carpets and sofas.
 
Payment
 • Is made directly to the company via via M-Pesa; Lipa na Mpesa - Paybill 880100 Account No. PAYMAMA01
 
NB: For cancellation of service when price negotiation is not agreed with the Mamasafi Team Leader, a cancellation fee of KES 500 will be required from you to pay for logistic purposes. For more info call us on 0700140140

HOW MAMASAFI WORKS